Frequently Asked Questions
Check-in and Check-out
What time is your check-in and check-out time?
You can check in the hotel after 14:00 and check out until 12:00 at the latest.
Do you accommodate early check-in/late check-out?
Early check-in and late check-out are subject to availability and can be accommodated at a fee.
Can I have my luggage at the hotel after checking out?
Yes, the hotel disposes of a Luggage room.
Are pets allowed and at what cost?
Please note that pets are not permitted in the hotel and rooms. Due to health regulations, pets are not allowed in the Restaurant and Bars of the hotel. We apologize for any inconvenience.
Payment Options and Rates
Which payment methods does the hotel accept?
We are working with all major credit card types and you can also pay in cash or with a bank transfer.
Can I pay for a hotel room for someone else?
Yes. If you wish to book on behalf of someone else, or pre-pay, you must fill in the third party billing and send it by fax at 00359 980 64 64.
Is the breakfast included in your rates?
Some of our rates are based on overnight with breakfast. If you are staying in our hotel under other conditions, the breakfast costs EUR 18 per person.
Do you have safe box?
Yes, every room disposes of a personal safe box.
Do you provide guests with coffee makers or iron boards?
Guests in Deluxe rooms and all suite types have coffee makers and iron boards in the room.
Does your hotel provide cribs?
We provide baby cribs free of charge.
How much will be charged for a roll away bed?
For an adult the cost for a roll away bed is EUR 30 (without tax).
Are connecting rooms available?
At this point we do not provide connecting rooms.
Are there rooms for non-smokers?
The hotel is entirely non-smoking.
Do all your rooms have air conditioning?
Yes, all room types have air conditioning.
How much do you charge for the use of internet?
All public areas and guest rooms in the hotel have free Wi-Fi.
What are your laundry service hours?
We provide laundry service every day from 7:30 until 19:30.
What are your breakfast hours?
We are open for breakfast from 7:00 until 10:30 in the weekdays and from 7:00 until 11:00 on weekends.
Does your hotel have a fitness center/Spa/pool?
You can enjoy massages and sauna at our Health center.
What is the hotel voltage?
The hotel voltage is 220V.
How can I get to you from the airport?
We can arrange airport pick-up and drop-off . The cost between 7:00 and 22:00 is EUR 31 per car, and from 22:00 until 7:00 – EUR 40 per car.
Does your hotel provide parking and how much does it cost?
There is a municipal parking lot right in front of the hotel. The cost for 24 hours is EUR 16.